FAQs

Frequently Asked Questions

About SORTTEZ

What is SORTTEZ?
SORTTEZ is a premium streetwear label built around coordinated sets — a matching top and bottom made to be worn together. Everyday urban aesthetics, unisex fits.

Do you sell sets or single pieces?
Our concept is the set (top + bottom). On every set page you can mix and match: pick your top and your bottom, each in its own size, and check out as one complete look.

Sizing & Fit

How do your sizes run?
Our pieces have a relaxed, oversized streetwear fit and use European sizing (S–XL). Every product page has a real size guide with measurements in cm for both the top and the bottom — check it before ordering.

Are the sets unisex?
Yes. SORTTEZ is unisex — just pick the size that matches the fit you want.

Orders & Payment

Which payment methods do you accept?
Apple Pay, Google Pay, PayPal, all major credit and debit cards, and Klarna (pay later / in instalments where available).

Can I change or cancel my order?
Contact us as soon as possible at support@sorttez.com with your order number. Once an order has shipped it can no longer be changed, but you are still covered by our returns policy.

Shipping

Where do you ship?
Worldwide. Free shipping on orders over €70 (Spain, EU & UK); €3.99 flat below that, €12.99 for the rest of the world.

How long does delivery take?
Orders typically arrive within 5–7 business days, fully tracked. See our Shipping Policy for full details. You will receive a tracking number by email as soon as your order ships.

How do I track my order?
Use the “Track Your Order” page in the menu and enter your tracking number, or use the link in your shipping email.

Will I pay customs or duties?
For EU destinations, applicable VAT is handled so your order clears customs smoothly. Orders outside the EU may be subject to local import taxes payable on delivery.

Returns & Refunds

What is your return policy?
You have 15 days from delivery to request a return. Items must be unworn, unwashed, with original tags and packaging. See our full Returns & Refunds policy for details.

My item arrived damaged, wrong, or never arrived.
We have you covered. Contact us and we will arrange a free replacement or a full refund — no need to ship anything back.

When will I get my refund?
Once approved, refunds are issued to your original payment method within 5–10 business days.

Product Care

How do I care for my SORTTEZ pieces?
Cold wash, do not tumble dry, iron inside-out. Care details and the exact composition are listed on each product page.

Contact

Still have a question? Email support@sorttez.com with your order number and we will reply within 24–48 hours. You can also reach us through the Contact page.